FAQs

  • We unveil new collections several times a year, featuring a range of jewelry, including necklaces, rings, earrings, and more. Some are limited editions, and others may return, so seize the opportunity while you can!

    Stay updated on our releases by following us on Instagram and subscribing to our newsletters. If you miss a collection, our EB Core collection is available year-round, offering timeless pieces that complement your style.

    For a unique experience, inquire about custom orders via email, based on availability.

  • Commissioned pieces can be done with EB depending on project and design. This includes using our existing designs as a base for customization, like, for instance, having the Amor Eterno design in silver hoops. Contact us for information on the process.

    contact@shopearthsbones.com

  • Each of our listings are made to order. Please expect 2-3 weeks for processing and shipping. Once shipped, you'll receive an email with tracking information. For any issues, contact us via email or DM.

  • We do not accept refunds. However, we do offer repair services for your jewelry pieces in case of any damage. Depending on the repair needed, a fee covering materials and shipping may be required. Contact us via email or DM for more information.

  • EB jewelry is carefully crafted using high-quality materials such as gold-filled and sterling silver materials. Both offer excellent durability and are suitable for those with sensitive skin. However, regardless of their quality, we do not recommend wetting your jewelry. It's best to avoid exposing your pieces to water as a precautionary measure to maintain their overall condition and shine. If you have any specific concerns or questions about caring for your jewelry, feel free to get in touch with us.